Often times I find that many people approach business process management and process automation with a closed mind. They simply fail to see the possibilities that are attainable with process automation. For example, just the other day I was speaking with a friend about work and the subject got turned to contract management. He perked up when I told him that process automation software is a valuable tool for contract management processes. As we talked more in detail, it was like it suddenly clicked. Processes; anything with a series of steps, anything that requires the transfer of information and/or work, or anything that involves multiple users or systems, is a prime candidate for improvement and automation.