Ultimus Support, Consulting, and Professional Services 

Ultimus Annual Maintenance Plan/Customer Support provides issue resolution, ongoing enhancements and extensions of the Ultimus DPA Suite, keeping customers on the cutting edge and ensuring compatibility with third-party technologies.

Support levels range from basic during the customer’s local working hours though dedicated, 7 x 24 support. 

Version Upgrade/Migration Planning Service ensures that customers with on-premises installations of the Ultimus DPA Suite are properly sized and operating with the latest version of our platform - properly configured and functionally operational. 

Health Checks, recommended annually for all customers, optimize system usability and performance and identify potential issues that may impact production up-time. 

Ensure that servers meet peak load requirements, housekeeping and archiving configurations are set properly, databases are free of performance-related issues, and more.

Process Implementation, Integration, & Delivery - The Ultimus Enterprise Solutions team members are some of the most experienced business process automation practitioners, and the most experienced Ultimus DPA Suite developers, in the world.

We’ve implemented thousands of real-world processes over the past 25+ years and, along the way, built unparalleled knowledge in industry and process use cases.  Odds are, Ultimus has already successfully automated the process you’re looking to automate. 
 

Composed Process Solution^® Digital Asset Creation – Ultimus’ unique compositional architecture lets business users visually assemble digital assets - discrete business and technical capabilities, integrations, and automated tasks – into powerful, secure, end-to-end enterprise solutions.  

Our services team can create customer-specific digital assets that harness the power and enthusiasm of citizen developers and satisfy the ever-increasing demand for more sophisticated, intelligent process applications - without an explosion of complexity, technical debt, and cost of ownership.
  

Process Consulting & Business Case Analysis - Our process experts work with customers to identify automation and optimization opportunities and ensure that automation projects are feasible and meet ROI thresholds.

We also analyze customer-implemented processes to ensure that they are “built for change”, follow best practice, and are aligned with Ultimus’ technical roadmap – so you can realize the full potential of the Ultimus DPA Suite.

AI-Model Creation – Ultimus has created reusable process extensions that help customers train and retrain their unique AI Models in use cases such as intelligent email routing, customer sentiment and keyword analysis, next-best action, and customer specific document and extraction models.

Training & Certification

Ultimus offers a full range of efficient and cost-effective training and certification programs for every skill level, user profile, and setting.

• Platform and module-specific training and certification for composers/developers, solution architects, and administrators.
• Live remote or onsite delivery.
• English and/or local language delivery.

Center of Excellence

Ultimus Enterprise Services helps customers start, structure, staff, manage, and expand a digital process automation Center of Excellence that delivers automation at scale, without an explosion of complexity, technical debt, security risks, and cost.

Our CoE services range from advisory and remotely managed to dedicated/onsite where Ultimus employee(s) work hand-in-hand with customer employees to deliver measurable strategic value.

Coaching & Mentoring

Ultimus Coaching & Mentoring Services help customers realize the full potential of our revolutionary Ultimus DPA Suite. Coaching & Mentoring is like having an expert "on call" so that customers can access the skill set they need, when and for as long as required, for example: 

• Specialized training
• Guidance on solution composing best practices
• Solution certification and optimization
• Solution development assistance
• Implementation planning
• Digital transformation strategy

Managed Solution Services

Ultimus Managed Solution Services takes our Process Implementation, Integration, & Delivery to the next level – creating a fully turnkey outsourced business process automation solution.

Ultimus handles the necessary enhancements, maintenance, and administration of your solution, ensuring smooth operation and realization of business value.