Commonwealth of Massachusetts: Expanding on Process Improvement

by Taylor Leighton on Fri, Oct 15, 2010 @ 04:30 PM

Here at Ultimus, we make it our goal to build lasting relationships with our customers and partners and have find that they have the greatest success in starting small, automating one business process at a time.  At the Executive Office of Housing & Economic Development for the Commonwealth of Massachusetts, SCIO Gerry Young observed the need process improvement and after a great deal of industry research, he came across Ultimus. In our latest customer video testimonial, learn how the Commonwealth of Massachusetts went about first choosing a business process management solution and then expanding the solution within other state departments.

As Ultimus has expanded into numerous departments in the Commonwealth, we’ve gotten great feedback from the SCIOs.

                                                                                            Gerry Young, SCIO

                                                                                            Commonwealth of Massachusetts

BPM Customer Testimonial


Gerry goes on to discuss the BPM industry and thought leadership.  He reveals that the big industry players are not necessarily the place to go for the leading edge thought, as well as his experience being an Ultimus customer, stating “Ultimus has always gone the extra mile to provide whatever support we’ve needed.  They’re response time, they’re response to our business needs, have been fantastic.”

The Commonwealth of Massachusetts has successfully implemented several key processes to date.  They are embarking upon a major expansion project to build and implement new processes as well as extend the current processes into various state agencies.

If you are interested in learning more about the business process management success at the Commonwealth of Massachusetts, visit the Ultimus case studies page.


Relevant Links:

Process Optimization in Government and Healthcare

The Prevalent Need for Process Improvement



Taylor Leighton

Marketing Specialist


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This post was written by Taylor Leighton