Process Optimization in Government and Healthcare

by MK Strupe on Fri, Jun 26, 2009 @ 01:45 PM

I just attended The BPM in Government Conference, hosted by the Workflow Coalition, last week and it is clear that the opportunity for Process Automation in Government and Healthcare is large.  There was a great deal of talk around how President Obama's plan includes bringing the healthcare industry into the 21st century in terms of automation, and in some cases, is providing stimulus funding to do so.

BPM, with its advanced tracking ability, integration and rules functionality, enables healthcare providers to implement secure systems and processes. As mentioned at The BPM in Government Conference, secure, traceable processes are becoming increasingly critical to our society and way of life. We are seeing more and more implementations of BPM Systems in all areas from the Department of Homeland Security to the thousands of hospitals and healthcare clinics that span our nation.  One area that was most interesting was the discussions and video related to the exchange of information and knowledge between government agencies, healthcare officials, and chemists upon a Flu pandemic.

The video, while entirely fictional, describes a situation much like that of the H1N1 outbreak. In the video a BPM solution is implemented to facilitate the tracking of information between various governments, agencies and officials. The advanced collaboration capabilities and visibility provided by the BPM system allowed healthcare officials to control the pandemic by sharing knowledge and data to develop a vaccine for the illness.

As required under Obama's plan and supported with stimulus funding, all hospitals and healthcare facilities must take initiatives to develop and implement improved HIT systems, as well as begin the transition to EHR by 2011. Implementing a BPM solution facilitates this initiative as it:

  • Creates greater visibility across agencies, healthcare systems, and medicine development
  • Provides the government, agencies, and other participants with the ability to easily record, track, and protect healthcare information
  • Improves patient and customer service
  • Streamlines information and initiatives for a more diplomatic approach to daily operations
  • Improves collaboration among agencies and participants, particularly in the area of research and development of new medicines
  • Provides greater insight and control for disease outbreaks and potential health scares
BPM systems with the ability to model, automate, manage, and optimize processes allow for a more detailed and comprehensive approach to the tracking and processing of tasks and information. The ultimate result of this high level solution is the ability for healthcare professionals to more quickly and effectively assess information and treatments, as well as to research and test new drug developments.  To ensure the health and safety of our nation as the world continues to grow in numbers and complexity, how can hospitals and healthcare professionals not afford to have a BPM system in place?


Nicole Contardo
Marketing Director

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This post was written by MK Strupe