We talked to hundreds of people-many who had no idea where, how or even what to get started. They were there to research and reconnoiter, then return from the jungle of workflow diagrams to decipher the information. However, even after being armed with the knowledge of the many steps it may take to implement a solution, I am struck by this very simple thought ... every process starts on a napkin. An attendee shared that a BPM vendor told them to go back and map their processes. HOW? And, that this could take years without their -very expensive - help. Start with a napkin - we'll provide the rest. With the right product and approach, BPM just doesn't need to be so hard.