Tuesday, January 6th, 2009
Great article! To add to this, managers and executives can benefit from a BPMS over and above the identified reasons of using "BPM to monitor process performance by viewing graphical reports that summarize task status and alert them to process bottlenecks". If key performance indicators (KPIs) are identified within the business process design, then executives can gain quick and easy visibility into their company's day-to-day processes without having to generate and compile weekly or monthly reports. By using a BPMS along with a BI technology (either packaged as part of the BPMS or a third-party technology), executives can have real-time awareness of the business data in their processes through dashboards and portals. Who likes to review monthly reports and slice and dice data anyways?