In today's work environment, approximately 40% of your work force is working outside of the office at any point in time. Modern day work environments include colleagues on business trips or those who work in offsite locations. Moreover, in today's work environment, situational out-of-office situations, such as being sick or on vacation, do not obviate the necessity to communicate with your co-workers. Despite not being located in your company headquarters, your colleagues are vital parts to your day-to-day operations. Effective business process execution in your company requires intra-office and inter-office communication.
Mobile technologies have served as the "glue" to bring together company colleagues no matter where they are. In addition to new employees being issues laptops and desks, standard roll-on practices often include the issuing of mobile phones, PDAs, or beepers / pagers. Mobile technologies allow colleagues to communicate through voice, emails, texts, and alerts no matter where they are.
Integrating mobile technologies into the execution of your business processes is important for numerous reasons:
- It is inefficient for your process participants to manually recreate emails and redial colleagues through phone calls and/or pages.
- History of process communications is a valuable part of the process audit trail. Having a BPM Suite record when process alerts were sent and to whom they were sent becomes part of the process audit trail.
- Interfacing with processes is not always performed through "fat" client interfaces. Mobile devices allow process participants quick and simple web based interfaces allow critical processes to be expedited forward.
Alerts through Social Technology sites
- Web based forms
- Text Messages
- Alerts to pagers and beepers
- Voice based messages
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VP of Product Development and Technology