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Ultimus announces Solution Frameworks for Professional Services Automation and Case Management

Ultimus Solution Frameworks are pre-built, enterprise-grade solutions that speed time to live; reduce software, implementation, and maintenance costs; and reduce risk for common functional or industry use cases.


Ultimus Solution Frameworks are enterprise-grade families of automated business processes, reports, and applications that speed time to live; reduce software, implementation, and maintenance costs; and reduce risk for common functional or industry use cases.  

They combine the best of commercial off the shelf applications and business process automation platforms.  Developed with the industry leading Ultimus Digital Process Automation Suite, these sophisticated and feature-rich solutions incorporate knowledge and best practice from past implementations while also maximizing configurability, extendibility, and seamless interoperability with other business processes and applications.  That means no one-off customizations and no application silos – just powerful, end-to-end solutions that get the job done right and in the most efficient way possible. 

Newly available Ultimus Solution Frameworks include: 

Professional Services Automation Framework - PSA Framework manages all aspects of PS projects and ensures that they meet profitability and customer satisfaction targets while streamlining the work that takes the most effort – managing tasks, approvals, and team communication and collaboration.

Case Management/Customer Support Framework - Case Framework tracks and optimizes the resolution of problems, claims, or other complex, non-linear activities. Configure SLAs; business rules; and task assignment, routing, escalations, and data access - both inside and outside the organization - to meet your unique needs and drive successful outcomes.

Learn about these and other Ultimus Solution Frameworks or contact us to speak to an automation expert, arrange a demonstration, or get a custom proof-of-concept. 

 

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