Ultimus Client: A United States County Government
Industry: Public Sector
Solution: Human Resources Automation
County government is the public administration of a county, borough, or parish. County governments are usually the largest political subdivision within a state and, although variable from state to state in the United States, their main function is to administer state laws. Since some counties even collect their own taxes, they may have important powers and responsibilities in the administration of a particular geographic area.
Ultimus has successfully deployed several Composed Process Solutions-based processes for numerous county governments. One customer in particular, a county in Virginia that employs approximately 3,600 people in 37 agencies that serve public works, fire and police response, and social services, has automated numerous Human Resources processes with Ultimus Composed Process Solutions (CPS) with excellent results.
In an effort to speed up and streamline operations, simplify solution management, and improve employee experience, this customer sought to consolidate HR processes into a single interconnected solution family using CPS.
The customer realized that success required overcoming several key, yet common, business challenges relating to Human Resources:
Realizing these challenges could not be met with conventional process automation technology, this entity selected Ultimus Composed Process Solutions as its experience, automation, and rapid innovation platform for digitizing Human Resources.
With eight processes already running on Ultimus BPM Suite Version 7, this customer upgraded to the latest Ultimus technologies, including Ultimus Composed Process Solutions, and automated two additional new processes with CPS. Their main reason to upgrade was to benefit from a technology designed especially for digital transformation.
CPS was the clear choice for this county government. Key elements in this decision were:
With Ultimus CPS, this government county achieved their process automation goals, serving around 4,500 county users. Solutions such as Purchase Requisition were implemented from start to finish within 2-3 weeks and included the ability to handle multiple end-user device types. Three of their HR processes were implemented in 1 month and included powerful catalogue management for different departments and users. Within the first few months of production, their Wage Evaluation process exceeded over 5,000 requests, becoming their most used solution. This customer’s automated solutions resulted in increased visibility to HR and department managers, and improved customer, employee, and management satisfaction.