Ultimus Client: Prince William County Government, Virginia
Industry: Public Sector
Solution: Employee Performance Reviews
Prince William County Government, Virginia services a population of over 321,000 and employs roughly 3,600 people from various agencies that serve public works, fire and police response as well as social services.
In 2001, Prince William County found the need to automate its employee review process to improve the efficiency and effectiveness of its Human Resources department. Because Prince William County employs so many people throughout different agencies, it was difficult to track and complete employee review forms in a reasonable timeframe. In addition, the Human Resources department was understaffed, so the significant amount of time spent keying in information for each employee review form took resources away from other important HR processes. Aside from time wasted, Prince William County also found it was spending an unreasonable amount in gas money as supervisors could have to drive up to 30 miles to deliver employee review forms to HR. Prince William County’s employee review process was far from efficient and many employees had to follow up with the HR department because of the paper trail.
Bruce Nicholson, systems development manager for Prince William County Government explains, “Each agency within the county we work with has a different employee review form to fill out. Because our HR department was understaffed, it was difficult for them to collect each review form, enter the information and send the forms along to payroll in a time-efficient manner. It was also difficult for employees to track where review forms stood in the approval process, so they constantly had to follow up with HR.”
Using the Ultimus Adaptive BPM Suite, Prince William County automated its employee review process and it now takes the Human Resources department much less time to approve each review. At first, the employee review form started out in a Word doc. format but has developed into an Excel format for ease-of-use.
Employee review forms include the employee’s name, current salary, date of their last review and the date of their next review. The employee’s supervisor is able to score their performance in a variety of areas. The final score on the evaluation form automatically calculates the pay increase the employee should receive. Supervisors login to Ultimus, complete the employee review form and then attach it to the Ultimus Process Evaluation Merit. Once complete, the form is automatically sent to the Human Resources department for approval and then to payroll. Once the Payroll department approves the form, the employee’s raise will automatically go through following pay. Since Ultimus interfaces with each department, there is never a need for HR to re-key employee information, saving time and resources.
Nicholson comments, “Ultimus was very easy to integrate. The end users love it. They appreciate the ease-of-use and visibility Ultimus provides in completing the employee review process. Not only is the software great, but we have really enjoyed working with the Ultimus team. The staff is very knowledgeable and I would definitely recommend their services.”
Ultimus has automated more business processes than any other Business Process Management (BPM) vendor worldwide. Ultimus Adaptive BPM Suite has enabled companies to accelerate their performance goals at every stage of corporate growth. Ultimus’ award-winning technology seamlessly adapts to people, systems and change. Utilized by more than 2,000 customers worldwide, Ultimus provides solutions to organizations such as Chevron, Sony, Pfizer, Bausch + Lomb, Newell Rubbermaid, Bayer, Frito Lay, AT&T, and the Commonwealth of Massachusetts. Ultimus is headquartered in North America, and has additional offices in Latin America, Europe, Asia, the Middle East and Australia.