Ultimus Client: Zale Corporation
Industry: Manufacturing / Retail
Solution: Client Server Access Request
Zale Corporation is a leading specialty retailer of diamonds and other jewelry products in North America, operating more than 2,050 retail locations throughout the United States, Canada and Puerto Rico, as well as online. The corporation employs over 15,000 people worldwide and is a Fortune 1000 company with annual sales near $2 billion.
The Client Server Access Request is utilized by all employees of Zale Corporation to request access to one or more systems, make changes in system permissions and rights, gain access to internal servers, and resolve any general systems issues. Prior to automation, each user manually completed a paper form which was then passed between groups in the IT department as they each performed their portion of the request. The process was slow, paper intensive, primed for bottlenecks, and a burden to all. Challenges with the process included:
With Ultimus’ process optimization, request forms are now electronic and accessible by all 15,000 employees worldwide. Information flows seamlessly to the appropriate IT personnel during each step of the process without any manual intervention. Bottlenecks are identified immediately and work is re-routed as needed. In addition, each request can be tracked in real time with the user linking to an IT status portal to find out where the request is in the process and who it is assigned to.
The implementation of Ultimus’ BPM Suite was smooth and efficient with Zale Corporation seeing results almost immediately. This cumbersome process was completely automated and deployed in less than five months, allowing Zale to focus on their core business and provide their employees with the tools they need to perform their jobs efficiently and effectively every day.
Ultimus has automated more business processes than any other Business Process Management (BPM) vendor worldwide. Ultimus Adaptive BPM Suite has enabled companies to accelerate their performance goals at every stage of corporate growth. Ultimus’ award-winning technology seamlessly adapts to people, systems and change.
Utilized by more than 2,000 customers worldwide, Ultimus provides solutions to organizations such as Pfizer, ProHealth, Bausch & Lomb, Northrup Grumman, DHL, Microsoft, Daimler, Perdue Farms, Chevron, and Tulane University. Ultimus is headquartered in North America, and has additional offices in Latin America, Europe, Asia, the Middle East and Australia.