Business Services Management Solutions

BSM

Essential Solutions for Your IT Team

As technology, and our dependence on it advances, companies cannot afford inefficiencies making business optimization software an increasingly important piece of business success.

Business Services Management (BSM) is an integrated system of business processes, policies and technologies that ensure companies avoid pitfalls and that IT is focused on priorities such lowering costs, driving revenue, and mitigating risk. Based upon industry standards like Committee of Sponsoring Organizations (COSO), Control Objectives for Information and related Technology (COBIT), and Information Technology Infrastructure Library (ITIL), BSM solutions help organizations to align their enterprise strategy with business goals by providing specific targeted solutions for mission-critical aspects of the organization’s IT operations. BSM targets specific areas of the business including:

  • Asset management
  • Capacity management
  • Identity management
  • Configuration management
  • Issue management
  • Service level management

To better direct and handle BSM, many companies are implementing Business Process Management software to model, automate, manage, and optimize key business processes. With BPM, companies are better equipped to meet their business targets and corporate goals, while increasing profits.

BPM Opportunity

The Ultimus BPM platform automates workflows and mission-critical IT and business services management processes. For example, Identity Management (IdM) and Single Sign-on are very important processes within an organization. These processes govern access to important services, systems and information within a company. Managing access, rights and privileges with precision is very important in preventing the unauthorized use of secure information.