Recently in the news, I saw The Centers for Medicare and Medicaid Services (CMS) released a RFI for automated technology that can help them reduce the number of incorrect payments it makes for fraudulent or flawed healthcare claims. In the report, it was stated that CMS paid out $10.3 billion in erroneous payments in 2007 (according to a review in 2008 by the Office of Management and Budget). It is astonishing to hear of reports like this one because of the magnitude of the costs, however it's good to see that CMS is recognizing their inefficiencies and starting plans to tackle the issues.
This point is one of the first steps to a successful new process improvement initiative. If you follow business process management (BPM) through any of the market analysts, you know that BPM is a discipline first and foremost (while a BPM Suite (BPMS) is a tool facilitating BPM). This might sound daunting to you....."BPM is a discipline". BPM as a discipline refers to the analysis, documentation and improvement of the procedures that describe how people and systems work together in an organization. This also might sound daunting, or at least like a huge project. But the root of BPM is simple and many people in your company today can be part of this discipline. Here's how to get started in three easy steps:
While I say the steps are easy, accomplishing these steps can be a lot of work. Your business line leaders are probably consumed with executing your processes on a day-to-day basis and may struggle to invest time away in documenting these processes. You may not have a BA on staff and may choose to bring in consultants or work with a BPM vendor who specializes in process documentation. With your processes mapped out, now is the perfect time for a BPM Suite to add great values to the work you have completed. A high quality BPM Suite will have modeling tools where:
After simulating (or modeling) your processes, you will have additional insight into how to streamline your processes. Now you can answer:
With these types of answers, and you taking actions to resolve these problem points, you have now begun your first process improvement initiative. Your work is far from over, as your processes will continually change due to a number of factors. Again, BPM is a discipline- a mindset- and should be a basis of how you engage in all activities within your company.
Related Posts:
Think "Small" When Starting with BPM: Recipe for Immediate ROI
Mitigate Risk by Modeling Your Business Processes
Don't Stop Short With Workflow... Go To The Next Level With BPM
Building Your Ultimus V8 Process Library Quickly: Reusable Process Libraries
Chris Adams
VP Product Marketing and Management
Ultimus