Process Solution Software is full of various tools and applications that can be tailored to your process needs. It is important when beginning your process automation efforts that you take the time to familiarize yourself with the features and functionalities that your new software suite is capable of. A common pitfall I often see is process owners rushing into their new project and falling short of the full potential value because they fail to incorporate and use the features they have at hand.
Process modeling and automation are two very key steps when beginning your process improvement efforts; however, modeling and automating your workflow are not enough, especially when it comes to proving the return on investment to shareholders. When it comes down to it, the simple fact is that you want to be able to monitor and manage your business processes. By “monitor” and “manage” I am referring to the ability of your software suite to give you valuable insight into the activity of the business process and the status of tasks.
In quality process solution software, monitoring and managing your processes should include a number of tools that enable you to understand and control your process including:
It is through the use of such tools that companies can realize the true value and the best results from their process solution software. An automated process, in the end, doesn’t mean much unless you have the ability to manage it, track metrics and identify areas that need further improvement and optimization.
What is most important is that as you are researching process solutions, narrow down your options by identifying providers that meet these process monitoring and management functionalities. As I end this post, I would like to note that Ultimus Process Solution Software was recently reviewed in a technology evaluation and was ranked above the competition in every category.
Relevant Links:
BPM Rules and Alerts - Helping Avoid Process Hiccups
Reduce Process Rework with Role Definition in Organizational Charts
Controlling Process "Rework" with Lean Six Sigma Practices
Mary Katherine Strupe
Ultimus