As technologies, such as Twitter, continue to refine themselves and grow in popularity, we find more and more ways to implement them in every aspect of our lives- the latest being the ability to use Twitter to update the status of your business processes. As mentioned in both Dr. Michael Rosemann and Sandy Kemsley's blog, there are three ways to incorporate Twitter in your BPM solution. They are as follows:
Business processes represent traceable assets for your company that you can report on, communicate, and collaborate with others on. Thus integrating business processes to social sites is definitely catching traction in the BPM space for a few reasons:
Re-purposing sites such as Twitter and FaceBook so that business processes can be followed is a great way to provide richness to process awareness outside of the confines of a BPM Suite's out-of-the-box offerings. Recently this convenient communication feature was added to the Ultimus Adaptive BPM Suite, giving process users the ability to define how they receive updates and to work more efficiently as a team.
Is your company integrated with social networking sites like Twitter? If so, have you thought about using them to keep your co-workers informed?
Chris Adams
VP Product Marketing and Management
Ultimus