This Ultimus DPA Solution Starter automates the IT Help Request process in order to accelerate resolution time, identify potential recurring problems, and provide visibility into IT effectiveness and spend. IT Help Request integrates with Active Directory and Human Capital Management applications and allows, if necessary, external, outside the enterprise users to participate in requests and resolutions. As with all DPA Solutions Starters, IT Help Request is readily configurable to match the organizational configuration, issue categories and types appropriate, approval levels, turnaround times, and escalations appropriate for any organization.
Ultimus DPA Solution Starters are functional business process automation solutions that are readily configurable to meet the most demanding enterprise requirements. DPA Solution Starters are free to customers with a valid Ultimus license and support contract.
DPA Solution Starters deliver significant business value because, like all Ultimus Digital Process Automation Suite solutions, they are composed from reusable digital assets according to our domain-driven engineering approach.