Process Consulting & Professional Services
Professional Services Overview — Reduce Risk while Increasing Value
The Ultimus Professional Services team eliminates the risk associated with investing in a new technology, while lowering your total cost of ownership. Our seasoned, global team offers peace of mind before, during and after your Business Process Outsourcing (BPO) implementation. While keeping in mind our end goal: A rapid return on your investment.
Leveraging a rich knowledge base over the last 25 years, Ultimus has successfully deployed thousands of real-world processes and built an unparalleled set of BPO skills, knowledge and expertise. Utilizing the Professional Services team will not only accelerate and improve the success of your project but, virtually guarantee it.
Ultimus Professional Services provides a wide range of programs that ensure the rapid implementation of your automated BPM solutions. And with a highly trained staff of workflow consultants, you can be assured that your implementation will be done securely and provide maximum performance, reliability and scalability.
System Installation Services
A proper installation is the foundation of every reliable system. The Ultimus Installation Service will ensure that your installation matches the requirements and is configured correctly to handle your processes.
In order to ensure a verified configuration an experienced Ultimus Product Specialist will work closely with you, onsite and via telephone. The successful installation will be completed with a custom documentation and backup recommendations.
Ultimus supports the upgrade of software (deployment) and required hardware in an IT environment. Good resource planning and management are essential to package and distribute a release successfully. The Ultimus Upgrade Service (as part of Ultimus Release Management) takes a holistic view of a change to a BPM environment and ensures that all aspects of an upgrade, both technical and non-technical, are considered together.
Process Performance Health Check
Every system needs to be performing on its full scale in order to get maximum output. Sometimes configuration settings and bottlenecks cause the systems to not work efficiently and the desired goals cannot be achieved.
Ultimus has created a set of tools and procedures to test and confirm the current running state of your Ultimus environment. After thorough examination from an Ultimus Product Specialist, we'll give you a detailed report on findings, and suggest ways to help, fix and optimize your system usability and processing capability, as well as identify potential issues that may impact production. If needed, our Product Specialist can assist with applying the suggested changes. The Ultimus Health Check service will provide you with growth opportunities and a successful plan for your company's future.
Emergency System Check
In emergency situations, such as a system down or critical issue, Ultimus needs remote access to the affected system in order to check, investigate and analyze the issue. If your company’s security policy does not allow remote access to your system, Ultimus experts are ready to visit you to provide the Emergency System Check Service in order to help. The Emergency System Check Service will aid in identifying the issue quickly and effectively. It is one of Ultimus’ Health Check Services and will be delivered as an on-site visit for two days in order to investigate the issue.
Ultimus Enterprise Solution Services
At each stage of the solutions lifecycle, we recommend that customers utilize our Enterprise Solution Services at one of four levels of engagement: (1) Training, (2) Resource Augmentation, (3) Advisory/Coaching/Verification, and (4) Outsourcing.
Examples of Ultimus Enterprise Solution Services include:
- Upgrade and migration support
- Process documentation
- Automation strategy and implementation roadmap
- Business case and ROI development
- Process development and deployment
- Outsourced process administration
- Process design review and optimization
- Process performance Heath Checks
- Process test and verification
Our Enterprise Solutions staff is available to explain these offerings and to determine which service(s) would best suit your process initiative needs. Fill out the form to get started.