I am finding that the economic challenges on today's companies are resulting in a new wave of "dynamic" needs of existing processes and new processes alike. Specifically:
- companies have reduced work staff, but still the same amount of work
- existing staff are wearing multiple hats and are involved in processes that they were not involved in before
- intra-company communication (both formal and informal) is as extremely important as ever to ensure work is successfully and correctly completed
These challenges are resulting in the need for companies to optimize their processes to ensure they are efficient for today's work staff. But in many cases, companies do have the time and money to spend to perform this formal optimization effort (everyone in the company is doing everything they can to maintain today's level of business). As such, the live processes in today's companies have to be flexible and dynamic to support both the structured and unstructured ways of executing work. Examples I am seeing of unstructured work inside business processes are the abilities to:
- Assign work to any number of people in the company (not just the defined step recipient)
- Route work to any step in a process (different than the defined or default path)
- Share task lists with peers (essentially sharing work load)
- Define informal and temporary "work groups" and have those work groups dynamically involved in processes for a finite amount of time
To read the original article from Dennis Byron at ebizQ, click here.
Chris Adams
VP Product Marketing and Management
Ultimus
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