Customer Testimonials

“We continually seek ways to optimize our internal processes. With Ultimus in place, our processes are guaranteed to perform as efficiently as possible. This results in a better organized and more profitable business for us and better service for our customers.”

-Jonathan Jones, Project Manager at FirstPlus Financial Group PLC.

“We’ve used Ultimus for our Time Sheets process since 2007. Before Ultimus, it took our HR department about 2-to-3 weeks to complete this process; now they can complete it in a day. Ultimus provides our HR department and employees everything they need to easily submit time sheets much more efficiently. Ultimus’ software is clean, simple and easy-to-use, and each employee is able to login and see their remaining vacation and sick time for the year. I would absolutely recommend Ultimus to other companies looking to automate their HR processes.”

- Darryle Hawkings, Harvest Operations Corporation

“Ultimus and its technology have always been on the cutting edge as the BPM industry has evolved, which is why we’ve stayed with them for so long. Additionally, Ultimus is one of the few, if not the only vendor today that really understands the value of people and how people create, manage and own process. It is this philosophy and expertise that has made the company a world leader in BPM.”

-Bernstein AG, Germany

“Keeping our customers happy is vital to our business, and we have to manage customer relationships in very competitive situations. By automating our customer service processes with these flexible tools, we will ensure that we have the flexibility to respond to any situation, not just those we’ve predefined – and we will also have a higher degree of control / management and visibility. With Ultimus and Adaptive Discovery, we can define and manage this process without losing the critical flexibility and quick competitive responsiveness our customers have come to expect.”

-Mike Brannon, Senior Manager of e-Commerce Technology, National Gypsum Company

Ultimus BPM Customer Success Case Studies

Ultimus has helped their customers implement thousands of processes across numerous roles, departments, corporations and industries. Here you'll find a few brief overviews of the way Ultimus has helped these companies accelerate their performance in very real, measurable ways.

Bernstein - Customer Product Request Process Bernstein AG, headquartered in Porta Westfalica, Germany builds and sells components and systems for industrial automation peripherals used in elevators and escalators, doors and gates. Find out how BPM helped them meet quality management standards (ISO 9001).

Celtic Insurance - Application Processing For over 30 years, Chicago-based Celtic Insurance Company has combined a track record of product innovation and financial stability in providing health insurance products for individuals of all ages. Learn how Ultimus BPM Software helped give them a 60% performance gain.

Colorado Community College System - Time Sheet Submittal and Tracking The Colorado Community College System (CCCS) is Colorado’s largest and fastest growing system of higher education. Currently, CCCS oversees 13 community colleges, which serve more than 107,000 students annually. CCCS needed to reduce errors in Human Resource processes including PTO requests. Find out how they increased productivity and visibility into process execution and eliminated manual processing and filling out of paper work.

Commonwealth of Massachusetts, The- Email Hotline Tracking; New Employee Process; IT Purchase; Enterprise Solution The Commonwealth of Massachusetts consists of 11 major state departments, each of which is further separated into 4-16 more highly focused state agencies. Massachusetts strives to deliver excellence in keeping its 6 million residents and nearly half a million employees informed with the latest news, opportunities, legislation, and recreational information. Realizing they needed a BPM solution to standardize processes and increase efficiencies within their state government, The Commonwealth of Massachusetts selected Ultimus as their BPM solution provider.

Compassion International - Information Changes Compassion International is a Christian child development organization that works through local churches in impoverished countries to deliver children from economic, physical, social, and spiritual poverty. When Compassion realized it could support the sponsorship of more children by refining its current processes, it turned to Ultimus for a life-changing solution.

Cuatrecasas Law Firm - New Employee Process With a team of more than 1200 people, Cuatrecasas is one of the leading legal firms on the Iberian Peninsula specializing in the various areas of business law. Find out how automating a new employee process has saved them money and valuable time.

Dallas-Area Children's Hospital - Family Medical Leave Act (FMLA) Process This children's hospital in North Texas is one of the largest pediatric healthcare providers in the nation. Their human resources department processes close to 500 leave requests per year for its 6,000 employees. In the past, these requests had been handled manually, an extremely time-consuming process that used paper forms, involved a great deal of data re-keying, and was nearly impossible to track. Learn how Ultimus BPM software completely automated this process by eliminating paper forms, routing information electronically, and seamlessly integrating with other hospital systems.

Eyuboglu Schools - Enterprise Solution; Purchase Request; Leave of Absence Request Eyuboglu Educational Institutions consist of a group of schools for students from preschool to high school. With an enrollment of over 2,500 students and 700 staff members spread across multiple campuses, Eyuboglu was growing rapidly and finding it difficult to coordinate processes across their expanding enterprise. They chose Ultimus as the one-stop solution provider to standardize their processes and position the school for future growth.

Harvest Operations Corporation - Time Sheet Automation Process; Operating Expense Accrual Harvest Operations Corporation is one of Canada’s largest energy companies, and with over 350 employees, they were in dire need of human resources solutions. Learn how Ultimus BPM Software helped make their HR department more efficient.

Helaba Landesbank Hessen-Thueringen - Process for Electronic Rights Management via Intranet (PERMIT) Helaba is one of Germany’s leading Landesbanks and a premier global financial center. Find out how Ultimus BPM Software increased their process efficiency by 97%.

If Latvia- Automotive Claims Handling Process If Latvia has become the first insurance provider in Latvia to automate its claims handling process, resulting in significantly improved operational efficiency. With Ultimus, If Latvia reduced decision time of insurance claims submitted by car dealers from 10 days to 15 hours.

Koenig & Bauer Group (KBA) - Inquiry Request Process The Koenig & Bauer Group (KBA) is one of the largest press manufacturers in the world and has the broadest range of presses in the industry. Learn how Ultimus reduced their cycle times from weeks to hours.

Northrop Grumman - Maintenance and Support Service Organization Change Requests Northrop Grumman is a leading global provider of solutions that deliver timely, enabling information to where is it needed most for its military, intelligence, civilian, state, local, and commercial customers. They turned to the Ultimus BPM Suite to manage a complex request process involving multiple systems, an approval hierarchy, and compliance requirements.

NV Energy - Legal Discovery Process NV Energy provides electricity to 2.4 million citizens throughout Nevada and in northeastern California as well as a state tourist population exceeding 40 million annually. Find out how Ultimus BPM Software helped them ensure government compliance.

Prince William County Government, Virginia - Employee Performance Review Process Prince William County Government, Virginia services a population of over 321,000 and employs roughly 3,600 people from various agencies that serve public works, fire and police response as well as social services. Learn how Ultimus saved its HR department a considerable amount of time and money by automating employee reviews.

Prohealth Care - Patient Questionnaire Intake and Processing ProHealth Care is a regional critical and primary care provider. Receiving more than 500 calls a day the central scheduling call center was in need of a process automation and improvement tool to ensure efficiency and increase productivity.

Roche - IT Authorization and Allocation Roche is a leading Life Sciences company with a broad spectrum of innovative medical solutions. In the past, authorization requests took several days to be approved which heavily impacted productivity. Human errors cost time and resources, and often resulted in the inadvertent allocation of user rights to inappropriate parties, a potential security risk. Find out how through the use of Ultimus BPM Software Roche corrected these problems and guaranteed IT security.

SemCAMS - Accounts Payable and Payment Procedures SemCAMS is one of the largest licensed gas processors in Canada, accounting for nearly 80% of total Canadian energy production. SemCAMS payment processing and tracking was manual, time consuming and inconsistent with no formal approval process. Through the use of Ultimus’ workflow automation and BPM Software Suite, SemCAMS was able to dramatically reduce errors and delayed payments while increasing the accuracy of forecasting and ensuring Sarbanes-Oxley compliance.

Sharjah Islamic Bank (SIB) - IT Service Requests SIB provides a broad range of retail, commercial, corporate, investment and international banking services to customers. In order to enhance agility, flexibility, efficiency, process visibility, and to adopt a culture that fosters and rewards initiatives where employees are engaged in continuous improvement, SIB implemented the Ultimus BPM Suite to attain these goals.

SpectraSite - New Site Proposal and Approval SpectraSite Communications, Inc. provides outsourced antenna sites to the wireless communications and broadcast industries in the US. SpectraSite suffered from large volumes of paperwork that required manual routing resulting in long approval processing time and lack of efficiency. Discover how through the use of Ultimus BPM Software Suite, SpectraSite combated these issues and reduced approval time process by 77%.

Zale Corporation - Client Server Access Request Zale Corporation is a leading specialty retailer of jewelry in North America. With over 15,000 employees worldwide, it is critical that systems access is granted in a timely manner in order for employees to complete their daily tasks. Learn how Ultimus optimized their systems access request process and provided a “green” alternative while greatly reducing manual activity and processing time for each request.