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Supporting BPM Teams

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A key element for success in most BPM projects is to assemble a team for designing, building, modeling, optimizing and deploying business processes. An effective BPM team is made up of people from around the organization, each of whom plays an important role in the success of the project. It is critical that a BPM solution provides each of the members of these teams with the right set of tools to make their job as easy and productive as possible. Typical teams include: Business Owners The people who use the process to execute their job responsibilities efficiently and effectively. They have a direct interest in the process and care little about the tools that will be used. They simply want the process improved, and they want proof of the results. They are a key link for the BPM team to the real business requirements of the process. Business owners benefit from graphical process design tools that make it easy for them to develop an initial, high-level process map or work closely with an analyst using the graphical tool. After deployment, owners will review reports about the process and make suggestions for process refinement. In short, business owners own the process, care about results, and don’t want to have to worry about the technology involved in making things happen. Business Process Analysts A key member of the team, the business analyst is the expert at process design. This member of the team is generally not a software developer, and so the tools must be intuitive and require little or no programming expertise. Analysts need an integrated environment to: Diagram or map process flow; Define special conditions and exceptions that must be handled by the automated process; Model process flow to test assumptions and identify potential issues early in the cycle; Understand organizational structures and reporting relationships; Document all aspects of the process for team members, users, and new employees; Analyze results after the process has been put into use; and Make continuous improvements to the process. IT Designers They work closely with the process analysts to build the automated process. IT designers typically have a good understanding of the functional infrastructure of the IT environment, but are not programmers. They need the ability to: Have easy access to the process flows created by process analysts (even better, let them share them directly) and the documentation of the process; Design forms, or use existing electronic forms, and define data elements of those forms, without having to be experts in database design; Develop rules for workflow routing and exception handling, without having to write code; Integrate with directories, other applications, Web Services, and databases; and Test and simulate processes before they are placed into production. To maximize productivity and agility, the goal of any BPM solution should be to enable IT designers and process analysts to do as much of the work as possible, without having to involve developers.