BPM for Business Services Management
With so much of business productivity dependent on IT systems, today’s businesses cannot afford down time, inefficiencies, errors, or security breaches to their IT system. Business Services Management (BSM) is an integrated system of business processes, policies and technologies that ensure IT is focused on the right priorities for the business while lowering costs, driving revenue and mitigating risk.
Based upon industry standards like COSO, COBIT, and ITIL, BSM solutions help organizations to align their enterprise strategy with business goals by providing specific targeted solutions for mission-critical aspects of the organization’s IT operations. BSM targets specific areas of the business including asset management, capacity management, identity management, configuration management, issue management, and service level management.
BPM Opportunity
Many companies choose the Ultimus BPM platform to automate and orchestrate their mission-critical IT and business services management processes. For example, Identity Management (IdM) and Single Sign-on are very important processes within an organization. These processes govern access to important services, systems and information within a company. Managing access, rights and privileges with precision is very important in preventing the unauthorized use of secure information.