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Ultimus Customer Support has the technical expertise and experience you need to get the most out of your investment in our technology. Our staff of Product Specialists and Customer Service Representatives provide technical assistance to customers who are enrolled in our Support Program. Our support team will help to identify software issues, develop creative solutions and document Product Enhancement Requests (PER) that can be considered for future product releases. By allowing each customer to select a level of service that corresponds with their specific requirements, Ultimus is able to deliver highly appropriate and effective service.

Ultimus Support Program customers have convenient, 24/7 online access to all support services through the Ultimus Customer Console. Through this portal, customers can search the Ultimus KnowledgeBase, download product updates and documentation, access integration kits and tools, submit product enhancement requests, participate in discussion forums and view- as well as submit- new incidents. The electronic support process is powered by Ultimus Adaptive BPM Suite and therefore, guarantees a complete audit trail and a full communication log of every support incident.

With 9 regional offices around the world that can provide around-the-clock support in various languages, Ultimus is able to leverage global resources to provide customers with the best BPM support in the industry. Dedicated to reliable, fast service and deployment, we enable our customers to maximize the value of their investment and ensure the stability of a technology that has become a key component of their organization's infrastructure.

Every business has specific needs, which is why Ultimus allows you to select the level of service and support appropriate for your organization. Many customers find that standard support included in the annual maintenance program provides them with more than adequate professional assistance, knowledge, and response they require. Customers with greater needs may benefit from the added services and flexibility of our Premier Support which includes:

• Named Support- leverage a relationship with a skilled support specialist who has in depth knowledge of your business, processes, and technical environment.
• Solution Support- Engage Ultimus for a catered support and services offering to maximize the effectiveness of your implemented solution.
• Onsite Support- Scheduled, regular, on-site diagnostic and system tuning visits to prevent potential issues in your production environment.
• 24/7 After Hours coverage

For more information on Ultimus Global Support and Services, or to contact a specialist, please email support@ultimus.com.

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