|
CARY, North Carolina — February 28, 2005 — Ultimus, the leading provider of complete business process management (BPM) and workflow automation solutions, today announced that
White Hydraulics has achieved substantial return on investment and improved customer service following its implementation of the Ultimus BPM Suite. Since deploying the suite, the turnaround time for the company’s Product Special Request fulfillment has dramatically fallen to 36 hours.
For the largest independent hydraulic motor manufacturer in the world, its Product Special Request form is used to track requests for new products or modifications to existing products. This critical customer service process touches multiple internal departments including sales, technical support, engineering, manufacturing engineering and production. Over time, however, the paper-driven process in which data was tracked using a spreadsheet, created a number of inefficiencies such as unwanted bottlenecks, tracking errors and difficulty in measuring company performance. In seeking a solution that would automate this vital process and create new levels of organizational efficiency, executives at White Hydraulics selected the Ultimus BPM Suite.
“The ability to respond quickly to customer requests is the backbone of any organization,” said Jeff White, CEO of White Hydraulics. “With the Ultimus BPM Suite, we have been able to successfully transform a critical customer-related process and significantly improve what was already a competitive advantage in the marketplace through exceptional customer service.”
“Even industry-leading organizations can find ways to improve processes,” said Rashid Khan, CEO and co-founder of Ultimus. “White Hydraulics was willing to look below the surface of a critical process, understand the inefficiencies and use BPM to create a stronger customer experience.”
Now in its seventh version, the Ultimus BPM Suite is an independent BPM platform that automates any process incorporating people, applications and organizations. In mapping the process through the Ultimus BPM Suite, White Hydraulics has created a venue where all users are able to view current request status, secure required approvals in a timely fashion and identify potential bottlenecks that may slow down the completion of a customer request.
About Ultimus
A pioneer in Business Process Management and workflow automation, Ultimus is a global software company that enables enterprises worldwide to increase their profits by modeling, automating, managing, and optimizing every business process. Headquartered in Cary, NC, the company is ranked by industry research firms Gartner and Forrester as one of the leading vendors in the BPM market.
Ultimus has business operations and sales offices throughout North America, Europe, Asia, South America and the Middle East. Through these offices and a network of more than 100 partners in 61 countries, more than 1,400 customers, including Carnival Cruise Lines, Citizens Bank, McKessonHBOC, Microsoft, Newell Rubbermaid, Black and Decker, Rexam do Brasil and Cable & Wireless Panama have deployed the Ultimus BPM Suite to address their business process management challenges.
The Ultimus BPM Suite has been recognized by eWeek magazine with the 2004 eWeek Excellence Award. In addition, Ultimus is a four-time recipient of the Technology Fast 500 Award from Deloitte & Touche and has twice earned a spot in the Inc.500. More information about Ultimus can be obtained by visiting the Ultimus Web site at http://www.ultimus.com, emailing info@ultimus.com, or by calling 919-678-0900.
# # #
|