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Lee Chang Yung Chemical Industry Corporation Selects Ultimus for Enterprise BPM Platform
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Leader in Business Process Management Enables Taiwan Manufacturer to Replace Paper-Based Processes and Improve Customer Service |
Cary, N.C. - July 10, 2006 - Ultimus, the #1 provider of Business Process Management (BPM) and workflow software and solutions, with more than 1,600 customers worldwide, today announced that Lee Chang Yung Chemical Industry Corporation (LCY) is using the Ultimus BPM Suite for process automation and improvement.
LCY is a leading global thermoplastic elastomer manufacturer that is listed by Forbes Asia as one of the 200 most successful public companies in Asia and the Pacific. Headquartered in Taiwan, its principal activities are the production and distribution of chemicals such as methyl alcohol, formic acid, acetic acid, petroleum gas and others.
LCY selected Ultimus to streamline its customer inquiry process. In the past, when an LCY salesperson received an inquiry, it was documented and routed manually through multiple internal departments. Over time, however, the paper-driven process created a number of inefficiencies such as unwanted bottlenecks that slow down the completion of a customer request. The Ultimus BPM Suite has allowed LCY's customer inquiries to be processed faster, creating new levels of organizational efficiency.
"We wanted to implement a technology foundation that would allow greater visibility into how we automate and route key business processes," said Sam Tu, IT Manager, Lee Chang Yung Chemical Industry Corporation. "Ultimus provides significant benefits in terms of cost savings, return on investment, and overall competitiveness."
Due to the initial success LCY has experienced with Ultimus, the company plans to automate additional processes such as product pricing, request for materials and asset management.
"Organizations such as LCY are realizing that BPM is an enterprise-wide solution that can successfully automate and manage customer inquiries, complaints and other issues - processes that many companies still handle manually at high cost," said Ned Smith, Vice President of Asia Pacific for Ultimus. "We are pleased that the Ultimus BPM Suite has enabled the company to gain higher visibility into key business processes and deliver improved operations and outstanding service to its customers."
About Ultimus
Ultimus is the worldwide leader in human-centric Business Process Management (BPM) software, providing the industry's most complete and scalable platform for modeling, automating, managing and optimizing business processes. Powered by Adaptive DiscoveryT, the Ultimus BPM Suite is the only BPM suite that enables automated business processes to be deployed without completely defined process maps. Its Microsoft-based platform is quick to deploy and easy to administer, and its integration capabilities provide seamless information transfer between applications and outside organizations. Long recognized as a BPM pioneer, Ultimus has automated more processes than any BPM vendor, resulting in reduced cycle times, lower costs, improved productivity and higher customer satisfaction for its clients. Ultimus' award-winning BPM Suite is available in 20 languages and is deployed by more than1,600 customers across every industry, including 100 of the world's largest enterprises. Headquartered in Cary, NC, Ultimus has offices in North America, South America, Europe, Asia, the Middle East and Australia and supports a network of 80 worldwide partners. For more information, visit www.ultimus.com
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