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Dialog Services Dramatically Improves Service Offerings and Group Communications with the Ultimus BPM Suite
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Fundraising support firm is able to benefit from more efficient operations by being able to centrally regulate mandate processes |
London, United Kingdom — February 6, 2006 — Ultimus, the leading provider of Business Process Management (BPM), Workflow Automation software and services that enable the shortest time to value, today announced that Dialog Services, a member of The Dialog Group, a consulting and management services company for charities and not-for-profit organisations, has implemented the Ultimus BPM Suite to centrally regulate mandate processes initiated by fundraisers in the field.
Dialog Services supports fundraising companies and their passionate and creative staff with high-quality services and solutions to make their work easier. This includes helping them track the success of their respective mandates and providing professional customer care. Ultimus covers many additional processes, including site management, time tracking, starters and leavers, and campaign tracking.
Before implementing the Ultimus BPM Suite, Dialog Services was burdened with high volumes of new mandates on scanned paper that were difficult to manage and validate. Each fundraising company with which they worked had its own way of keying, storing, managing, and tracking the data, making it difficult to maintain data quality in a common data repository. The Ultimus BPM Suite centralised and streamlined key processes to improve intra-group communications and monitoring of service level agreements.
In addition, structured, multimedia campaign-specific processes are driven by Ultimus, providing much needed support through sophisticated integration capabilities via Web Services. With Ultimus providing a transparent, centralised data repository, the company has improved field reporting and client request tracking.
“The Ultimus BPM Suite has proven to be the ideal solution for processing and tracking mandates, facilitating multimedia campaigns, and providing auditing capabilities,” said David Clark, Managing Director of Dialog Services. “The implementation of a service portal through Ultimus allows for fast and efficient service request execution, and centralised control of services by remote fundraisers.”
“Dialog Services and The Dialog Group are strategic partners to many not-for-profit organisations globally,” said Steve Allen, Managing Director of Ultimus UK & Ireland. “We are pleased that the Ultimus BPM Suite has enabled the company to gain higher transparency and control over mandates and further enhance the quality of its impressive fundraising campaigns.”
About Ultimus
A pioneer in human-centric Business Process Management, workflow automation and faster time to value, Ultimus is a global software company that enables enterprises worldwide to increase their profits by modeling, automating, managing and optimizing every business process. Headquartered in Cary, North Carolina, the company has business operations throughout North America, South America, Europe, Asia and the Middle East. Ultimus has more than 100 partners and more than 1,500 customers, including Grupo Financiero Uno, Cable & Wireless Panama, Rexam, Carnival and McKesson Corporation.
The Ultimus BPM Suite has been recognised by eWeek magazine with the eWeek Excellence Award. In addition, Ultimus is a five-time recipient of the Technology Fast 500 Award from Deloitte & Touche and has twice earned a spot in the Inc.500. Additional information about Ultimus can be obtained by visiting the Ultimus Web site at http://www.ultimus.co.uk, emailing info_uk@ultimus.com or by calling +44 20 7681 6130.
About Dialog Services
Dialog Services is a member of The Dialog Group, which provides services to various organisations involved with street, door-to-door, and phone fundraising. Dialog Services is a supporter relationship management company offering a range of efficient and cost-effective consultancy and operational services to clients across the not-for-profit sector. Working through The Dialog Group Fundraising Companies the primary purpose of Dialog Services is to keep its clients and their donors/supporters in a productive and successful relationship.
Dialog Services’ portfolio includes data capture; data validation and cleansing; attrition monitoring and management; personalised donor contact strategies; tailored and flexible supporter communications methods; and direct debit management.
The company’s modular approach gives its clients the opportunity to pick and choose individual or group elements that they require, allowing them to grow their solution at a speed to suit their budget. Dialog Services ensures clients can make the most of their supporter data without having to invest in expensive software and/or hardware.
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