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Ultimus has over 125 Professional Services experts deployed worldwide. Our team has worked with customers to deploy real-world BPM implementations in every major industry vertical and across every major functional area from HR, Finance, and Administration to Supply Chain, Compliance, Customer Service, CRM, ERP, and ECM.
Through the process of deploying tens of thousands of real-world processes, Ultimus has built up an unparalleled set of BPM skills, knowledge and expertise. As a result, our Professional Services people experience in deploying BPM in particular industries, functional areas and technologies. In addition, Ultimus has a worldwide Partners network that enables us to offer additional domain expertise.
Helping Customers to Build Their Own Process Competence
Typically, our customers want to “own” their business processes, but they are looking for an expert to help them get started. Our approach is to do BPM “with our customers”; not for them. We usually work with a core team within our customer’s organization so we can transfer our expertise and process knowledge to the core members in the organization. We work hand-in-had with our customers to design, build, and deploy BPM into the organization.
 Design – this can include starting with high level Functional Blueprints to align processes to company goals. Or, it can start more tactically with the discovery and mapping of a single process.
Build – After a process is designed, we help organizations turn the process map in an executable workflow.
Deploy – To completer the implementation, we integrate the process with the existing IT infrastructure and perform any required data migration. Then, we test and validate the solution and take it into production.
Ultimus BPM Best Practices and BPM Knowledge Repository
We have captured our BPM Best Practices into a BPM Knowledge Repository so that our Professional services team can leverage this experience in customer engagements. Two important ways we have captured this expertise in through:
Functional Blueprints – High level blueprints that show how processes interact and help align the goals of the organization to the BPM initiative.
Process Prototypes – over 2,600 prototypes of processes that provide a visual map of a process and can be used to jump start process design and development. |