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Learn more about
the Ultimus BPM
Suite
Click here
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See Ultimus in Action
Click here
for a listing of live Web-based solution demonstrations.
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Learn more about patented
Adaptive Discovery™
technology
Click here
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Download the
Ultimus Process Prioritizer
tClick hereu
to download this MS Excel tool that provides a systematic approach for selecting and prioritizing processes for automation and improvement using BPM. |
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Ultimus Worldwide Support |
| The mission of Ultimus Customer Support is to provide the best worldwide support in the BPM industry at the lowest cost by leveraging our global resources and bringing support closer to the customer.
Ultimus delivers on this mission through a worldwide support organization with support offices in 10 countries that can provide support on a 24/7 basis to almost every time zone and in 8 languages.
 North America (U.S.) – English, Spanish, Portuguese
Mexico – Spanish
Central and South America (Panama) – Spanish
Brazil – Portuguese
EMEA (Germany) – English, German
France – French
Asia-Pacific (Pakistan) – English, Urdu
China – Chinese
Taiwan – Chinese
Japan – Japanese |
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Flexible Support Options
Standard Support – Many of our customers find that the standard support included in our annual maintenance program provides them with the professional assistance, knowledge, response they need.
Premier Support – Customers wanting additional service like the added services and flexibility of our Premier Support. With Premier Support customers can select just the right support for their needs including:
 24/7 After Hours Coverage
Named Support - to build a relationship with a specific support specialist who builds knowledge of your processes, business and technical environment.
Solution Support – this allows you to engage an Ultimus expert for an extended period of time to help you develop a solution for a specific issue.
On-Site Support – this provides you the ability for a skilled Support Specialist to perform onsite diagnostics.
Ultimus Customer Console
Ultimus customers have easy access to Ultimus’ support services through the Ultimus Customer Console. Here, customers can submit issues, view open issues, download product updates, access integration kits and tools, and submit product enhancement requests. Visit Ultimus customer Support at http://www.ultimussupport.com/. Note: our Support Site is reserved for existing customers. |
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