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Ultimus understands that BPM is ultimately about people, not technology. While technology is the key enabler of BPM, it is people who own, manage, participate and drive key business processes.
Our customer experience in thousands of real world BPM deployments has shown us that the automation and technology challenges will usually be solved. But companies do not achieve their desired ROI from BPM unless the people in the organization adopt the new way of performing their responsibilities.
To enable people, BPM must be people-centric. This means putting people first and providing technology that works the way people want it to; not training people to conform their way of doing business to the design of the software.
Empowering People with Customer-driven Product Design
A major part of the Ultimus BPM Suite has been driven by our customers. Every Ultimus customer worldwide has the opportunity to make suggestions to improve the product through a simple Product Enhancement Request, or PER. Ultimus receives over 1,000 PER’s per year and each one is read, considered and responded to. Hundreds of these requests have been implemented as product improvements.
Driving Process with Real World Results
By staying close to our customers and listening to their needs, Ultimus has stayed focused on driving real world results. By understanding that BPM success requires a collaborative approach and strong teamwork between IT and business teams, Ultimus has developed a product that delivers on the needs of both the IT and business teams. Ultimus provides robust technological capabilities for IT and strong usability and collaboration for business. This combination drives stronger, more sustaining results. |