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Learn more about
the Ultimus BPM
Suite
Click here
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Ultimus BPM-based Solutions for Customer Relationship Management (CRM)
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In many companies, the greatest opportunity to drive competitive advantage and customer loyalty resides within marketing and sales. Whether it is automating a call center, responding faster to credit card and loan applications, or handling complaints and refunds in a more timely manner, few initiatives can build stronger customer loyalty than improving ones that directly impact your customers. |
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Ultimus BPM-based Solutions
Ultimus BPM-based solutions for CRM are used across banking, health care, manufacturing, and other industries to improve customer service and accelerate the process of bringing new customers on board. BPM connects silos of information in the organization and brings it together to support processes that provide a complete customer view. In this way, tedious, manual processes that typicall take days or weeks for be routed for approval can be completed in minutes or hours.
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Successes, Case Studies & Resources (Clicking the headers in the table below will sort the columns. The "Type" column indicates whether the related link is for a press release, an article, or a case study.) |
| Customer |
Process |
Location |
Type |
| ProHealth Care |
Service |
United States |
Article |
| BankBoston |
New Customer |
Panama |
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| Bernstein |
Custom Engineering |
Germany |
Case Study |
| Citizens Bank |
Call Center |
United States |
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| KBA Giori |
Customer Service |
Germany |
Case Study |
| Saga Holidays |
Service Resolution |
United Kingdom |
Press Release |
| Nexus |
Credit Card Dispute resolution |
Chile |
Case Study |
| Grupo Financiero Uno |
Credit Card Approval |
Panama |
Article |
| MGB |
Customer Billing |
United States |
Press Release | |
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