|
Learn more about the
Ultimus BPM Suite
Click here
|
|
See Ultimus in Action
Click here
to schedule a live Web-based solution demonstration.
|
|
Learn more about patented
Adaptive Discovery™
technology
Click here
|
|
Download the
Ultimus Process Prioritizer
tClick hereu
to download this MS Excel tool that provides a systematic approach for selecting and prioritizing processes for automation and improvement using BPM. |
|
|
BPM Customer Support |
The mission of Ultimus Worldwide BPM Customer Support is to provide the best support in the BPM industry by leveraging our global resources to bring support closer our customers.
Ultimus delivers on this mission through a worldwide support organization comprised of 9 regional support offices around the globe that can provide support on a 24/7 basis to almost every time zone and in 8 various languages
 North America (U.S.) – English
Mexico – Spanish
Central and South America (Panama) – Spanish
Brazil – Portuguese
EMEA (Germany) – English, German
Asia-Pacific (Pakistan) – English, Urdu
China – Chinese
Taiwan – Chinese
Japan – Japanese |
|
|
Flexible Support Options
Standard Support – Many of our customers find that the standard support included in the annual maintenance program provides them with the professional assistance, knowledge, and response they require.
Premier Support – Customers with greater needs benefit from the added services and flexibility of our Premier Support. With Premier Support customers can select just the right support for their needs including:
 24/7 After Hours Coverage
Named Support - Leverage a relationship with a skilled support specialist who has knowledge of your business, processes and technical environment.
Solution Support – Engage Ultimus for a catered support and services offering to maximize the effectiveness of your implemented solution.
On-Site Support – Schedule regular on-site diagnostic and system tuning visits to prevent potential issues in your production environment.
Ultimus Customer Console
Ultimus customers have easy online access to all support services through the Ultimus Customer Console. Through this portal, customers can search the Ultimus KnowledgeBase, download product updates and documentation, access integration kits and tools, submit product enhancement requests, and view open as well as submit new incidents.
Click here to learn more about the Customer Console. |
|