Ultimus is currently seeking a full-time Level 3 Development Support Engineer who will be expected to report to work at the Cary, North Carolina office. This is not a remote position. No recruiters or agency inquiries please.
Location:
Ultimus Headquarters
15000 Weston Parkway
Cary, NC, USA 27513
Job Description:
The Developer Support Engineer will utilize programming and debugging skills to assist Ultimus customers in analyzing and resolving issues, with the assistance of the product management, development and support teams. This is a senior technical position that has a wide variety of roles that may require that you assist customers directly to correcting defects deep inside the core of the product. Ultimus is an enterprise application that is comprised of many modules and interfaces with multiple technologies such as XML, Active Directory, SharePoint, IIS, COM, Oracle, SQL and Windows technology. This position requires a senior level, working knowledge of these technologies and will report to the Director of Customer Relations and Support.
The role also requires documenting case histories, creating support documentation and the tracking of cases through the escalation process to resolution.
We will train you to become the product expert, but look to you to bring the programming skills, strong communication abilities and a desire to provide exceptional customer support.
Minimal travel and variable hours from 9:00am – 8:00pm EST may be required.
Preferred Qualifications:
- 5+ years of professional experience developing & supporting Enterprise Applications using C/C++
- C#, VB.NET, ASP.NET, Windows Foundations and JavaScript knowledge
- Experience working with COM and COM+
- MSI, Installer packaging and Batch file experience
- SQL Server 2005, 2008, Oracle 10g and 11g R2
- MS Office Automation
- XML, HTML
- IIS 6 and 7 Security and configuration
- SharePoint 2007 and 2010 configuration and troubleshooting
- Windows Server 2003-2008 R2
- Superior troubleshooting and debugging skills
- Ability to write and interpret custom debug messaging within product dlls
- Can build executable and MSI packages
- Debugging tool experience, Fiddler, Process Analyzer, DebugView
- Customer facing experience or strong desire/willingness to interact with customers
- Effective communication skills
- Verbal –professional, able to ask relevant questions and listen to the customer
- Written –professional, clear and concise documentation
Education:
- BSCS / MSCS in related field, or equivalent combination of education and experience
Additional Requirements:
- Team player
- Organized, flexible and quick thinking
- Efficient, quality conscious and self-motivated
- Spanish speaking a plus
Company Description:
Ultimus has automated more business processes than any other BPM vendor worldwide. Ultimus Adaptive BPM Suite has enabled companies to accelerate their performance goals at every stage of corporate growth. The Ultimus Suite’s SOA-based broad integration tools combined with a rapid deployment model have generated outstanding results for customers and partners alike.
Ultimus’ award-winning technology seamlessly adapts to people, systems and change. Utilized by more than 2,000 customers worldwide, Ultimus provides solutions to organizations such as DHL, Microsoft, Daimler, Perdue Farms, Chevron, Tulane University, Compassion International, Sony, Pfizer, Citigroup, Charles Schwab, Noor Islamic Bank, Frito Lay and AT&T. Ultimus is headquartered in North America, and has additional offices in Latin America, Europe, Asia, the Middle East and Australia.
All interested candidates, please send your resume or any questions you may have to support@ultimus.com.
(updated 1/10/2012)
